PRIVACY POLICY
This Privacy Policy explains how AgentMatch.AI, Corp. (“AgentMatch”, “we”, “us” or “our”) collects, uses, shares, and otherwise processes personal information in connection with our websites, including https://www.AgentMatch.ai/ and other websites and platforms we own and operate that link to this Privacy Policy (the “Sites”), the AgentMatch mobile application (the “App”), and the related content, platforms, services, products, and other functionality offered on or through our services (collectively, the “Services”).
Our goal is to provide a Privacy Policy that is transparent in how we handle your information. Before you provide us with any information, including Personal Information (defined in Section 1 below), you should read through this Privacy Policy in its entirety and understand its terms. We may update this Privacy Policy from time to time in accordance with Section 10 below, so please check in periodically as these updates to this Privacy Policy shall be legally effective and binding.
This Privacy Policy does not address our privacy practices relating to AgentMatch job applicants, employees, and other personnel.
WHAT IS PERSONAL INFORMATION?
When using the Services, you may choose to provide us with information about yourself which is “personally identifiable information.” When we use the term “personal information” or “personal data” in this Privacy Policy, we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could be linked, directly or indirectly, to a person or household. It does not include aggregated or de-identified information that is maintained in a form that is not reasonably capable of being associated with or linked to a person. It is your choice whether to provide us with personal information. If you provide us with personal information, such as by creating an account or signing up for a paid membership or subscription, we may store and use that personal information as provided under this Privacy Policy.
HOW WE COLLECT AND USE PERSONAL INFORMATION
Personal Information Collected from Individuals
The personal information we collect that is submitted by individuals through the Services may include the following categories:
- User Information: This includes your first and last names, email address, mailing or property address, location, and phone number. We use this data to fulfill your requests or transactions and to communicate directly with you.
- Account Information: This consists of personal and/or business information you provide when registering for an account to use our Services. This may include your first and last name, email address, Realtor or real estate license number or applicable jurisdiction, username and password, and billing and payment card information. If you are an administrator for your company, we also gather information to create your company profile. We use this information to manage your account, provide relevant Services and information, communicate about your account and your use of the Services, and offer customer support. Please note, we use a third-party provider for payment processing and do not handle payments directly.
- Financial Information: This includes bank, credit or debit card numbers, account types, routing numbers, bank names, account balances, credit history, investment activity, income, sources of funds, and payment/transaction history. We use third-party payment processors like Stripe for processing credit card payments. Therefore, we do not retain personally identifiable financial information such as credit card numbers. All such information is provided directly to our third-party processor. The processor’s use of your personal data is governed by their privacy policy. To view Stripe’s privacy policy, please click here.
- Phone and Recorded Conversations: This involves information you share during recorded calls with the AgentMatch team. We use this data to provide our Services and for training and quality assurance purposes.
- Inquiry and Communications Information: This includes information provided via email, chat bots, phone calls, or text messages, as well as contact information provided through our Services. We use this data to respond to your inquiries and communicate with you.
- Marketing and Email Information: This encompasses your email address and communication preferences. We use this data to manage our communications and send information about products and services that may interest you. To stop receiving marketing emails, click the “unsubscribe” link at the bottom of the email. Note that certain service-related email communications (e.g., account verification, transaction confirmations, technical or legal notices) cannot be unsubscribed from.
- Information Collected Through the Use of the Services: This includes any files, documents, videos, images, data, or information you upload or transmit through your interactions with us or other users, collectively referred to as “User Content.” User Content and any information contained within it are stored and collected as part of the Services. We use User Content to provide and improve our Services.
- Commercial information: This includes primary and secondary business addresses, ownership details, products or services purchased or considered, rental histories, home purchase information (such as the address, type and price range of the home you are considering, timelines or schedules for making a move. For example, we use this information as needed for settlement and closing services or for “Buy Before You Sell” transactions.
- Professional or employment-related information: This includes occupation, job title, performance evaluations, and prior employment history.
- Business Representative Contact Information: If you are a business representative, we collect your details related to agreements with us. This may include your first name, last name, company contact information (e.g., email, phone, address), job title, real estate license information, and any other information pertinent to the agreement.
- Feedback Information: We may collect feedback, testimonials, agent evaluations, and ratings related to our services or products. We use this information for communication, market research, marketing and advertising, and to enhance our business. By submitting feedback, you grant AgentMatch the right to post and publish it at our discretion. With your consent, we may also share your testimonial along with your name.
Personal Information from Third Parties
We also obtain personal information from third parties, which we often combine with personal information we collect either automatically or directly from individuals.
- Service providers: Our service providers, who perform services on our behalf (such as survey and marketing providers and payment processors), may collect and share personal information with us. This information can include contact details, demographic data, payment information, and information about your communications and related activities. We use this data to manage and facilitate our services and marketing efforts.
- Our Affiliates: We may receive personal information from other companies and brands owned or controlled by AgentMatch, as well as other entities under common ownership with AgentMatch.
- Business Partners: We may obtain your information from our business partners, including companies that offer their products or services through our platform. This information helps us manage and enhance our services, process your orders, and conduct marketing activities.
- Social media: When you interact with our Services on social media platforms, such as liking our page on Facebook or following us on Google, Facebook, LinkedIn, or other networks, we may receive information that the social network shares with us based on your privacy settings. This data may include your profile information, profile picture, gender, username, user ID, age range, language, country, and other details you permit the social network to share. We use this information to operate and enhance our Services and to communicate with you, such as sending emails about products and services that may interest you.
- Your Employer / Company: If you access our Services through your employer or company, we may receive information such as your name and contact details from the company.
- Single Sign-On: We may use single sign-on (SSO) services to allow you to log in with one set of credentials, including through platforms like Google. We will access certain information from these third parties as authorized, which may include your name, username, email address, language preference, and profile picture. This information is used to operate, maintain, and provide the features and functionality of our Services. We may also send service-related emails or messages, such as account verification, customer support, and updates on features.
- Other sources: We may also collect personal information from additional sources such as government agencies, publicly available databases, or through transactions like mergers and acquisitions. This information is used to operate, maintain, and enhance our Services, as well as to communicate with you, including sending you emails about products and services that may be relevant to you.
In addition to the above, we may use personal information for the following purposes:
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- To connect users and customers with real estate agents who are well-matched or who have paid for sponsored placement.
- To provide, maintain and optimize our services connected to your use on our Sites, including to manage and monitor your account and any memberships or subscriptions.
- To contact you by email, telephone, text message, chatbots or other equivalent forms of electronic communication, such as mobile application’s push notifications regarding updates or information communications related to our services connected to our Service, your account, and your membership. BY SUBMITTING YOUR EMAIL AND/OR PHONE NUMBER TO US, YOU CONSENT TO RECEIVING EMAIL, PHONE CALLS AND/OR TEXT MESSAGES FROM AGENTMATCH.
- To provide you with news, special offers, and other general information about our services connected to the Sites.
- To attend and manage any of your requests to us.
- To share with third-party service providers who monitor and analyze your use of our Services.
- For other purposes, consistent with federal, state and local laws that may be available to you, such as location information, computer and connection information, statistics on page views, traffic to and from our Sites, advertisement data, IP address data, Page URL and timestamp.
- To personalize content and experiences.
- To help you find, communicate or contact real estate agents.
- To enhance the real estate agent matching and recommendation algorithms
- To provide you with advertising based on your activity on our Sites and on third-party sites and applications.
- To optimize or improve our products, services and operations.
- To notify you about changes to our Sites or any products or services we offer or provide though it.
- To identify usage trends and determine the effectiveness of any of our advertising and/or promotional campaigns and to evaluate, improve, and customize your experience with our Services and marketing efforts.
- To notify you about changes to your account or your membership.
- To carry out our obligations and enforce our rights arising from any contracts entered between you and us.
- To respond to your feedback, comments, and concerns regarding your use of our Sites, your account, and any subscriptions or memberships.
- To detect, investigate and prevent harmful activities that may violate our Terms of Use, this Privacy Policy, or otherwise be illegal.
- To provide you with any information, products, or services that you request from us.
- To comply with legal and regulatory requirements.
- To prevent fraud and protect the rights and interests of our Users.
- To collect aggregated statistical information for purposes of improving our Services. This data does not contain personal information, such as name or email address. An example might be location data, mouse movements or links clicked that might be used to improve our user experience.
COOKIES AND OTHER DATA COLLECTION TECHNOLOGIES
We, and our third-party partners, automatically collect information through technology such as cookies (which is information stored on your computer or mobile device by your browser to save your preferences while you are visiting a particular Site or using the Services) and web beacons (small pieces of data that are embedded in images on the pages of Sites) when you use our Services. This tracking data is used for many purposes including, for example, to provide useful features to simplify your experience when you return to our Sites; deliver relevant content based on your preferences, usage patterns and location; monitor and evaluate the use and operation of our Platforms; and to analyze traffic on our Platforms and the platforms of third parties. We may associate this tracking data with your registration Account or the like, in which case we will treat it as Personal Information. Service providers that collect tracking data on our behalf may provide an opportunity for you to choose not to be tracked online. For more information about cookies and web beacons, please email [email protected].
We, along with our third-party partners, use cookies and other tracking technologies to automatically collect information about your usage and device. This includes:
- Service Interaction Information: Information about your usage of the Services, including the pages you visit, links you click, ads you view and interact with, videos you watch, and other similar activities. We may employ third-party tools to gather data on how you use our Services and may record mouse movements, scrolling, clicks, keystrokes, and interactions with chat features. These tools might also capture your IP address (processed during your session and stored in a de-identified form), device screen size, device type, browser information, geographic location (country only), and preferred language. Hotjar manages this information on our behalf in a pseudonymized user profile and is contractually prohibited from selling any data collected for us.
- Usage Information: Data on how you access and use our Services, such as the referring site and the site you visit next, frequency of access, email interactions (e.g., whether you open emails or click links), multi-device access, and other browsing behaviors and actions taken on our Services.
- Device Information: Details about the device you use, such as your IP address, browser type, Internet service provider, device model/manufacturer, operating system, mobile carrier, phone number, date and time stamps, and unique identifiers that help us recognize your browser, mobile device, or account (e.g., persistent device identifiers or Ad IDs). We may also collaborate with third-party partners to utilize technologies, including statistical modeling tools, to identify and interact with you across different devices.
- Location Information: General geographic location derived from your IP address by us or our third-party providers.
- Analytics information. We may collect analytics data or use third-party analytics tools such as Google Analytics to help us measure traffic and usage trends for the services and to understand more about the demographics of our users. You can learn more about Google’s practices at https://www.google.com/policies/privacy/partners and view its opt-out options at https://tools.google.com/dlpage/gaoptout.
The information collected automatically through these tools helps us enhance your customer experience. For instance, we may use this data to personalize your user experience, improve our Sites and Services, and increase the effectiveness of our Services, offers, advertising, communications, and customer support. Specifically, we use tracking technology data to:
- Remember your information so you don’t need to re-enter it during your current or future visits;
- Provide customized and personalized content and advertising;
- Recognize you across multiple devices;
- Evaluate and improve the effectiveness of our Services;
- Track aggregate metrics such as visitor numbers, traffic patterns, usage, and demographic information on our Sites;
- Diagnose and resolve technology issues; and
- Plan and enhance our services.
Please be aware that we may combine some of the personal information collected through cookies with other personal information we have about you for the purposes outlined above. We and our third-party partners may also use cookies and tracking technologies for advertising purposes. For more information about tracking technologies, please see Third-Party Data Collection and Online Advertising below.
For more information about your choices regarding cookies, please see the Your Choices section below.
OUR DISCLOSURE OF INFORMATION
We may disclose your personal information with:
- Internal Process/Employees. We may allow a limited number of employees to have access to your personal information. These employees are deeply committed to maintaining your privacy. They are authorized to access your account information on an “as-needed” basis to provide technical support, or at your request.
- Affiliates: We may disclose personal information between and among AgentMatch and its current and future parents, affiliates, subsidiaries, and other companies under common control or ownership.
- Online Advertising Partners: We may also share personal information with advertising networks or allow these partners to collect information from you directly on our websites to facilitate online advertising, such as search engines and social network advertising providers to serve targeted ads to you or to groups of other users who share similar traits, such as likely commercial interests and demographics, on third-party platforms. For more information, including how to opt out of interest-based advertising, please see the Your Choices section below.
- Business and Commercial Partners. We may share personal information with unaffiliated third parties who partner with us to deliver our services or on our commercial activities. Depending on the choices you have made and the nature of the joint activity, these third parties may contact you regarding products or services that may interest you.
- Your Employer / Company: If you interact with our Services through your employer or company, we may disclose your information to your employer or company, including another representative of your employer or company.
- Service Providers: In addition to the third parties identified above, we may share personal information with third party service providers who provide us with services, such as data analysis, online advertising, payment processing, order fulfillment, IT services, customer service, and other similar services.
- Business Transaction or Reorganization: We may take part in or be involved with a corporate business transaction, such as a merger, acquisition, joint venture, or financing or sale of company assets. We may disclose personal information to a third-party during negotiation of, in connection with or as an asset in such a corporate business transaction. Personal information may also be disclosed in the event of insolvency, bankruptcy, or receivership, in compliance with applicable law.
- Legal Obligations and Rights: We may disclose personal information to third parties, including legal advisors and law enforcement, for purposes such as establishing, exercising, or defending legal claims; complying with legal requirements and responding to lawful requests and processes; protecting the rights and property of AgentMatch, our agents, customers, and others, including enforcing agreements, policies, and Terms of Service; detecting, preventing, or addressing fraud; reducing credit risk and collecting debts; safeguarding health and safety; or as otherwise required by law.
- With Your Consent or At Your Direction: We may disclose your personal information to certain third parties, such as real estate agents and pre-approved cash buyers, with your consent or as directed by you.
- Chat forums and other Online Postings. We may decide to allow users to share and display messages, comments, postings, testimonials, personal web pages or profiles, or other interactive information on public areas of the Site (“User Contributions”), as well as send and receive direct messages from other job candidates (the “Direct Communications”). Please be aware that information you provide in these areas may be read, collected, and used by others who access them. If you choose to submit such information, the information you share may be posted and transmitted to others at your own risk. We cannot control the actions of other users of the Sites with whom you may choose to share your User Contributions and/or Direct Communications.
THIRD PARTY DATA COLLECTION AND ONLINE ADVERTISING
The Services and Sites may contain links to other websites that are not operated by us. Therefore, please keep in mind that when you provide any information to us on a third-party website or platform, any information you provide may be separately collected by the third-party website or platform. We are not responsible for the practices employed by any websites or services linked to or from the services, including the information or content contained within them. Your browsing and interaction on any other website or service are subject to the applicable third party’s rules and policies, not ours. If you are using a third-party website or service, you do so at your own risk. We encourage you to review the privacy policies of any site or service before providing any personal information.
The information we collect, including personal information, is covered by this Privacy Policy and the information the third-party website or platform collects is subject to the third-party platform or website’s privacy practices and, therefore, you should familiarize yourself with any applicable third-party privacy policy as needed. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party website, platforms or other services.
We may engage in interest-based advertising and work with third-party advertising companies to deliver targeted ads and services. These companies may collect information about your use of our online services over time to display ads on our Services, on other websites or services you visit, and across various devices you use gathered through tracking technologies such as cookies and similar tools. These technologies may recognize your device and collect data such as clickstream information, browser type, the time and date of your visits, AdID, and other related information. If your device settings allow, they may also gather location data through GPS, Wi-Fi, or other methods.
To help identify you across different devices, we may share a common account identifier (like a hashed email address or user ID) with our third-party advertising partners. This information is used to make the ads you see more relevant to your interests and to provide advertising-related services, including reporting, attribution, analytics, and market research. Additionally, we may utilize third-party services, such as social media platforms, to serve targeted ads. In such cases, we might provide a hashed version of your email address or other information to the platform provider.
We also may engage with third parties in the following ways:
- Widgets: Our Services may incorporate social media features, such as the Facebook “Like” button, LinkedIn, Twitter, or other similar widgets. These social media platforms may recognize you and gather information about your visit to our Services. They may also set cookies or use other tracking technologies. Your interactions with these features are subject to the privacy policies of the respective social media companies.
- Social Media Platforms: We may use social media platforms, like Facebook, Twitter, and LinkedIn, to display targeted advertisements to you. These platforms have interest-based advertising programs that let us show ads to users who have previously shown interest in our services or to groups with similar traits, such as commercial interests and demographics. We might share a unique identifier, such as a user ID or hashed email address, with these platforms, or they may collect data from our website via first-party pixels to deliver targeted ads to you or specific audiences. The handling of these ads is governed by the privacy policies of the respective social media companies. If you prefer not to receive targeted ads, you can adjust your advertising preferences through your social media settings.
- Third Party Partners: We collaborate with various third-party partners for advertising services. For instance, we use Google Analytics to recognize you and link the devices you use when interacting with our Services, whether on your browser or mobile device. We share a unique identifier, such as a user ID or hashed email address, with Google to support these services. Google Analytics helps us understand how users engage with our Services and allows us to customize advertisements and content for you. For details on how Google Analytics collects and processes data, and to manage the information sent to Google, please visit Google’s privacy policy page at How Google Uses Data. To explore available opt-outs for Google Analytics, including the Google Analytics Opt-Out Browser Add-On, visit this link.
We may also utilize certain forms of display advertising and other advanced features through Google Analytics. These features enable us to use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick advertising cookie) or other third-party cookies together to inform, optimize, and display ads based on your past visits to the Services. You may control your advertising preferences or opt-out of certain Google advertising products by visiting the Google Ads Preferences Manager, currently available at https://google.com/ads/preferences, or by visiting NAI’s online resources at http://www.networkadvertising.org/choices.
YOUR CONTROLS AND CHOICES
We provide you with the ability to exercise certain controls and choices regarding our collection, use, and sharing of your personal information as described in this Section 6 and in accordance with Section 13 (if applicable):
- You may correct, update, and delete your registration or account by logging into your account. Please note that changes to your settings may require some time to take effect. If you have any questions about modifying or updating any information in your account, please contact us at [email protected].
- You may change your choices for subscriptions, newsletters, notifications and/or alerts. You can stop receiving push notifications from us by changing your preferences in the iOS or Android notifications settings menu. If you wish to unsubscribe from promotional text messages, reply STOP to any one of our promotional text messages. If you wish to unsubscribe from promotional emails, simply click the “unsubscribe link” provided at the bottom of the email communication. Note that you cannot unsubscribe from certain services-related email communications (e.g., account verification, confirmations of transactions, technical or legal notices).
- You may choose whether to receive offers, promotions, newsletters, and other marketing and advertising messages from us.
- You may choose whether we share your personal information with other companies so they can send you offers and promotions about their products and services.
- You may choose whether to receive targeted advertising from many advertising networks, data exchanges, marketing analytics and other service providers.
- You may request access to the personal information we hold about you, including any personal information that we amend or delete.
- You may set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent.
- You may exercise your controls and choices, or request access to your personal information, by contacting us via email at [email protected]. Please be aware that if you do not allow us to collect personal information from you, we may not be able to deliver certain services to you and some of our services may not be able to take account of your interests and preferences. If you have questions regarding the specific personal information about you that we process or retain, please contact us at privacy@ AgentHire.ai.
- You may control the Services’ access to your device information through your “Settings” app on your device. For instance, you can withdraw permission for the Services to access your network devices and geolocation and to integrate with your other applications.
- You may control whether you prefer not to accept cookies. Most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies. Please note that doing so may negatively impact your experience using our online Services, as some features and services on our online Services may not work properly. Depending on your device and operating system, you may not be able to delete or block all cookies. In addition, if you want to reject cookies across all your browsers and devices, you will need to do so on each browser on each device you actively use. You may also set your email options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our email and performed certain functions with it.
- Depending on your country, region, or state of residence, certain rights may apply to you. click here for additional U.S. state-specific privacy disclosures that may be applicable to you.
SECURITY MEASURES
The security, integrity, and confidentiality of your information, including your Personal Information, is extremely important to us. We take all reasonable and appropriate measures to secure your Personal Information once we receive it, and to help prevent it from being disclosed to individuals who are not described in this Privacy Policy. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable and, therefore, we cannot guarantee that Personal Information will remain secure in all circumstances, including, without limitation, in the event of a third-party cyber hack or attack, of which we have no control over.
TRANSFER OF YOUR INFORMATION
Your information, including personal information, is processed at AgentMatch’s operating offices and in any other places where AgentMatch or its employees or independent contractors are located, except as may be otherwise processed by relevant third-party platforms and the companies that operate them. This means that your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
Your consent to this Privacy Policy followed by your submission of such information to AgentMatch represents your agreement to such transfer(s).
In accordance with Section 7 above, AgentMatch will take all reasonable and appropriate steps to ensure no transfer(s) of your information will take place to an organization or a country unless there are adequate controls in place including the security of your information and data.
CHILDREN
AgentHire is committed to protecting the online privacy of children and making the internet safe. Our services are not intended for children under the age of 16. We do not knowingly solicit or collect personal information from children under the age of 16. If we learn that any personal information has been collected inadvertently from a child under 16, we will not keep that information. If you believe that we might have collected information from a child under 16, please contact us at [email protected].
Further, if you are creating an Account and/or setting up a subscription or membership, you affirm that you are at least 18 years of age.
NOTICE OF FINANCIAL INCENTIVES
We may offer various programs, promotions and other financial incentives that could lead to differences in our pricing or services offered to users. These incentives might include rebates for some users or accounts that come in as a lead through our partners, so long as such rebates are legally permitted in the applicable state.
To access some of these programs and offers, we may need to collect and retain personal information, as outlined in the specific disclosures for each program or offer. We first assess that the value of these programs and incentives reasonably reflects the value of the personal information we collect and process. This assessment is based on our sole and reasonable judgment, considering the costs associated with collecting and processing the personal information, as well as the expenses related to running the program or offer.
The material aspects of any financial incentive will be explained and described in its program terms or in the details of the incentive offer. Participating in any financial incentive program is entirely optional and participants may withdraw from the program at any time. To opt-out of the program and forgo any ongoing incentives, please follow the instructions in the program’s terms and conditions or contact us using the contact information below. Participating individuals may also opt out of receiving marketing communications by emailing us at [email protected].
CALIFORNIA DO NOT TRACK NOTICE DISCLOSURES
We do not track our Users and visitors over time and across third-party platforms to provide targeted advertising. Consequently, we do not respond to Do Not Track (DNT) signals. Other third-party platforms may keep track of your browsing activities when they provide you with content, which enables them to customize what they present to you on their platforms.
ADDITIONAL U.S. STATE PRIVACY DISCLOSURES
This section of our Privacy Policy provides information for California residents, as required under applicable California privacy laws, including the California Consumer Privacy Act, as amended (the “CCPA”) and the California Privacy Rights Act, as amended (the “CPRA”) to the extent applicable. California privacy laws require that we provide California residents information about how we use their Personal Information, whether collected online or offline, and this section is intended to satisfy that requirement.
Under the CCPA, “Personal Information” is any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household.
- Categories of Personal Information that We May Collect, Disclose, and/or Sell
Below we identify the categories of Personal Information that we collect about California consumers and households, the purposes for which we use each category, and whether we disclose or sell information within each category. For the avoidance of doubt, to protect your privacy, we do not sell or rent your Personal Information, and we only share your information as stated herein. In the event that our data collection should change in the future, we will inform you of this change before selling your Personal Information and provide instructions on how you can provide consent.
Please note our data collection practices set forth below are not different than those described above; the CCPA specifies particular information that we need to discuss in our Privacy Policy, and, in this section, we have reorganized the discussion above into the categories as outlined by the CCPA.
Categories of Personal Information
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Do We collect?
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Do We disclose for business purposes?
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Do We sell or may We sell?
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NAME, CONTACT INFORMATION AND IDENTIFIERS: Identifiers such as a real name, alias, email address, mail address, date of birth, phone number, unique personal identifier, online identifier, Internet Protocol (IP) address, account/user name, or other similar identifiers.
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YES
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YES
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YES
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PROTECTED CLASSIFICATIONS: Characteristics of protected classifications under California or federal law such as sex, race, religion, gender expression, date of birth, and age.
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YES
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YES
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NO
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EMPLOYMENT AND QUALIFICATIONS RELATED INFORMATION: Real estate agent experience, work history, job responsibilities, skills, and certifications, education level, degrees, institutions, and achievements.
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YES
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YES
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YES
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USAGE DATA: Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with our Sites, mobile application, or advertisement efforts.
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YES
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YES
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YES
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GEOLOCATION AND DEMOGRAPHIC DATA: Geographic location and demographic information about a particular individual or device.
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YES
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YES
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YES
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PROFILES AND INFERENCES: Data analysis and inferences drawn from any of the information identified above to create an account reflecting the user’s preferences, characteristics, trends, predispositions, and behaviors.
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YES
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YES
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YES
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- California Residents’ Rights
California law grants California residents certain rights and imposes restrictions on particular business practices as set forth below:
Right to Opt-out. California residents have the right to opt-out of “Sale” of their Personal Information. California defines the term “Sale” broadly, and includes selling, renting, releasing, disclosing, disseminating, making available, transferring or otherwise communicating (collectively a “Sale”) California residents’ Personal Information to another business or third party for monetary or other valuable consideration. We do not sell, share, or rent your Personal Information as such terms are defined under the CCPA. In the event that our data practices should change in the future, we will inform you of this change before selling your Personal Information and provide instructions on how you can opt-out.
Notice at Collection. We are required to notify California residents, at or before the point of collection of their Personal Information, the categories of Personal Information collected and the purposes for which such information is used.
Verifiable Requests to Delete, and Requests to Know. Subject to certain exceptions, California residents have the right to make the following requests, at no charge, up to twice every 12 months:
- Right to Limit: California residents have the right to request that the use and disclosure of the Personal Information we have collected about them is limited to that which is necessary to perform the services expected by such user.
- Right of Correction and Deletion: California residents have the right to request correction or deletion of their Personal Information that we have collected about them, subject to certain exemptions, and to have such Personal Information deleted, except where necessary for any of a list of exempt purposes.
- Right to Know – Right to a Copy: California residents have the right to request a copy of the specific pieces of Personal Information that we have collected about them in the prior 12 months and to have this delivered, free of charge, either (a) by mail or (b) electronically in a portable and, to the extent technically feasible, readily useable format that allows the individual to transmit this information to another entity without hindrance.
- Right to Know – Right to Information: California residents have the right to request that we provide them certain information about how we have handled their Personal Information in the prior 12 months, including the:
- categories of Personal Information collected;
- categories of sources of Personal Information;
- business and/or commercial purposes for collecting or selling their Personal Information;
- categories of third parties/with whom we have disclosed or shared their Personal Information;
- categories of Personal Information that we have disclosed or shared with a third party for a business purpose;
- categories of Personal Information collected; and
- categories of third parties to whom the California resident’s Personal Information has been sold and the specific categories of Personal Information sold to each category of third party.
Submitting Requests. Requests to exercise the Right to limit, Right of Correction and Deletion, Right to a Copy, and the Right to Information may be submitted by California residents by sending an email to [email protected]. We will respond to verifiable requests received from California consumers as required by law.
Right to Non-Discrimination, and Incentives. The CCPA prohibits discrimination against California residents for exercising their rights under the CCPA and imposes requirements on any financial incentives offered to California residents related to their Personal Information. California residents have the right to equal service by us, and we will not discriminate against any California residents if they exercise their rights under the CCPA.
Disclosure of Incentives: If businesses offer any financial incentives for the collection, sale or deletion of California residents’ Personal Information, residents have the right to be notified of any financial incentives offers and their material terms, the right not be included in such offers without prior informed opt-in consent, and the right to be able to opt-out of such offers at any time. Businesses may not offer unjust, unreasonable, coercive, or usurious financial incentives. We do not offer any financial incentives at this time.
Shine the Light: The California “Shine the Light” law gives residents of California the right under certain circumstances to request information from us regarding the manner in which we share certain categories of personal information (as defined in the Shine the Light law) with third parties for their direct marketing purposes.
For Nevada Residents: If you are a resident of the State of Nevada in the United States, Chapter 603A of the Nevada Revised Statutes permits a Nevada resident to opt out of future sales of certain covered information that a website operator has collected or will collect about the resident. To submit such a request, please contact us at [email protected].
Depending on your state of residency, these Additional U.S. State Privacy Disclosures (“U.S. Privacy Disclosures”) supplement the information contained in our Privacy Policy by providing additional information about our personal information processing practices and the choices you may have with regards to the processing of your personal information. For a detailed description of how we collect, use, disclose, and otherwise process personal information in connection with our Services, please visit our Privacy Policy. Unless otherwise expressly stated, all terms defined in our Privacy Policy retain the same meaning in these U.S. Privacy Disclosures.
HOW TO EXERCISE YOUR PRIVACY RIGHTS
You do not need to create an account with us to exercise your Right to Opt Out. However, we may ask you to provide additional personal information so that we can properly identify you in our dataset and to track compliance with your opt out request. We will only use personal information provided in an opt out request to review and comply with the request. If you chose not to provide this information, we may only be able to process your request to the extent we are able to identify you in our data systems.
Please submit a request by emailing a completed attached form to [email protected].
Although we try to limit the personal information collected in connection with a request to exercise any of the above rights, certain requests may require us to obtain additional personal information from you. In certain circumstances, we may decline a request, particularly where we are unable to verify your identity or locate your information in our systems, or where you are not a resident of one of the eligible states.
DATA RETENTION
We retain personal information while an individual uses our Services according to this Privacy Policy. If an individual stops using our Services, we will keep their personal information as necessary to meet our legal obligations, resolve disputes, defend claims, and for any other purposes based on their choices, such as receiving marketing communications. Specifically, we retain records of conversations, personal information provided when joining our services, complaints, and other details from the duration of the individual’s contract until statutory limitation periods expire if needed for legal claims.
We keep personal information only for as long as needed to achieve the purpose for which it was collected. However, if required by legal, tax, or accounting regulations set by authorities, we may retain it for longer periods until the relevant retention periods or deadlines have passed.
In determining how long to retain personal information, we assess factors such as the data’s amount, nature, and sensitivity, the potential risks of unauthorized use or disclosure, and whether we can achieve our goals through other means. We also consider our legal, regulatory, tax, and accounting obligations.
Once personal information is no longer required for these purposes, we will either delete or deidentify it. If deletion or deidentification is not possible (e.g., if the data is in backup archives), we will securely store the information and prevent further processing until it can be deleted or deidentified.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to change this Privacy Policy from time to time at our sole discretion. Your use of our Platforms, including any dispute concerning privacy, is subject to this Privacy Policy and the applicable Terms of Use. We reserve the right to modify this Privacy Policy at any time by posting the changes on this page. Please check the “Last Updated On” date at the top of this page to determine if the Privacy Policy has been modified since you last reviewed it. Your continued use of any portion of our Platforms following posting of the updated Privacy Policy will constitute your acceptance of the changes.
All changes shall be effective from the date of publication unless otherwise provided in the notification.
BY USING OUR PLATFORM, YOU ARE ACCEPTING THE PRACTICES, TERMS, AND CONDITIONS SET OUT IN THIS PRIVACY POLICY AND THE APPLICABLE TERMS OF USE.
TIME FOR CLAIM.
YOU AGREE THAT ANY AND ALL DISPUTES, CLAIMS, AND CAUSES OF ACTION ARISING OUT OF OR IN CONNECTION WITH THIS PRIVACY POLICY, YOUR ACCOUNT, YOUR MEMBERSHIP, OR ANY OTHER PLATFORMS MUST BE BROUGHT WITHIN ONE (1) YEAR AFTER THE DISPUTE, CLAIM OR CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH DISPUTE, CLAIM OR CAUSE OF ACTION SHALL BE PERMANENTLY BARRED.
CONTACT US
If you have any questions about our Privacy Policy, you can contact us at [email protected]. If we need, or are required, to contact you concerning any event that involves your Personal Information, we may do so by email or telephone.